PRIVACY POLICY

Our Approach to Privacy
WF ENERGY CONTROLS respects your privacy, and this Privacy Policy explains we handle personal information about you. To summarise, “personal information” is information or an opinion from which your identity is apparent, or from which your identity reasonably can be ascertained.

This Privacy Policy has been developed by reference to the National Privacy Principles in the Privacy Act 1988 (Australian Privacy Act) and this Privacy Policy also reflects the standards required by the Information Privacy Principles in the Privacy Act 1993 (New Zealand Privacy Act).

References in this Privacy Policy to “we” and “our” are intended to refer to WF ENERGY CONTROLS.

This Privacy Policy applies to the personal information we collect through the WF ENERGY CONTROLS website (ie “online”) and also to the personal information we collect “offline” in our usual business dealings.

This Privacy Policy does not address how we handle personal information about our employees. If you have questions about how we handle employee information, please contact our HR department at info@diverse.com.au

Collecting your Personal Information
WF ENERGY CONTROLS is a leading provider of electrical, communications, HVAC (heating, ventilation and air conditioning), fire protection and property services and products in Australia and New Zealand)

We collect personal information when we need it to provide our services to you, or when you volunteer personal information to us through our website (eg when you send us an email), or in some other way (eg by calling us). We generally will collect personal information directly from you. Unless it is obvious from the context, when we collect personal information, we will tell you why we are collecting personal information and how we plan to use and disclose it.

As most of our customers are corporate customers, most of the personal information we collect is personal information about contact people within our corporate customers. In this context, we usually collect personal information such as your name, business contact details (including your business telephone numbers, email address and office address), job title or position.

Some companies in our group have residential customers also, and those companies will collect personal information such as your name, home contact details and home address.

Generally we do not need to collect sensitive information (as defined in the Australian Privacy Act – eg information about your health). However, if we do need to collect it in order to provide our services (eg to our residential customers) we will seek your consent before we do so.

How we Use and Disclose your Personal Information
WF ENERGY CONTROLS uses and discloses your personal information for the primary purpose of providing our services to you.

We also use your personal information to market our services to you (eg by keeping you informed about new product developments) and to enhance and develop our relationship with you. If you do not wish to receive marketing information from us, please contact us (using the contact details at the end of our Privacy Policy) and we will remove you from our mailing list.

We will only record your email address if you send us an email. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.

We may share your personal information with other members of the NORFOLK GROUP, including those who are located outside Australia and New Zealand. If we do so, we require the recipient company to handle your personal information in a way that is consistent with the privacy laws of the country in which you reside.

WF ENERGY CONTROLS may disclose your information to service providers, agents, contractors and strategic partners from time to time to help us to provide and market our services to you. If we do this we require these parties to protect your information the same way we do, and to use that personal information only for the purpose of providing services to us.

Otherwise, WF ENERGY CONTROLS only discloses personal information if required or authorised by law. For example, and as explained below, WF ENERGY CONTROLS will not attempt to identify users of our website or their browsing activities. However, in the event of an investigation by a law enforcement agency we may be required to disclose information about the logs of our website by law.

Online privacy – information collected through our Website
When you visit our website, we collect information that may identify the computer you were using (rather than identifying you personally). While we do not consider this information to be ‘personal information’, this is explained below so you are aware of the information we collect.

When you visit our website, we make a record of your visit and log the following information for statistical purposes:
• Your server address
• Your top level domain name (for example .com, .gov, .au, .uk etc)
• The date and time of your visit to the site
• The pages you accessed and documents downloaded
• The site you came from to visit us
• The type of browser you are using

We collect this information for research purposes and to improve the functionality of our website.

As indicated above, we generally only collect personal information from our website when it is provided voluntarily by you - for example, when you fill in our newsletter subscription form or completing our site feedback form. If you have not identified yourself on the site, we will not link a record of your usage of our website to you personally.

If we request that you provide personally identifiable data, such as your name, address, telephone number or email address, this information is voluntarily submitted by you to us. In this instance you must decide whether to provide us with the information requested. While you do not have to provide this information, a failure to do so may mean that we are unable to provide you with information or services from the website or otherwise.

Use of Cookies
A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server.

We use session cookies for statistical purposes only. Upon closing your browser the session cookie set by this website is destroyed and no information is maintained which might identify you or your computer should you visit our website at a later date. Cookies can be either "persistent" or "session" based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are used only during a browsing session, and expire when you close your browser.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

Security
We use a variety of physical and electronic security measures to keep personal information secure, including restricting physical access to our offices, and using firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised access, modification or disclosure.

However, please be aware that the Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.

Access
You have a right to seek access to personal information we hold about you. Please contact us (using the contact details below) if you wish to seek access to your personal information or if you have a complaint concerning your privacy.

Accuracy
If you think that any information we hold about you is inaccurate please contact us and we will take reasonable steps to ensure that it is corrected. However, please note that the personal information we hold is generally personal information that you have provided to us yourself.

Contact Us
If you would like more information concerning how we handle your information or our approach to privacy on our websites, please contact our Privacy Officer as follows:
By email :info@diverse.com.au
By telephone: + 61 02 6209 9770
By letter: 118 Lysaght Street, MITCHELL, ACT 2911

If you have an inquiry about employee data, please contact our HR department using the above contact details.

NORFOLK GROUP companies
The provisions of this Privacy Policy apply to the following companies (grouped by reference to the NORFOLK GROUP operating division within which they are located). This Privacy Policy will also be applied to any companies that become part of the NORFOLK GROUP in the future.

Norfolk Electrical and Communications division:
Norfolk Electrical Holdings (NZ) Limited (to be renamed Norfolk Electrical Holdings Pty Limited)
Norfolk Electrical (Aust) Pty Limited
O’Donnell Griffin Pty Limited
O’Donnell Griffin Asia Pty Ltd
Norfolk Electrical and Mechanical Limited

Norfolk Mechanical division:
Norfolk Mechanical Holdings (NZ) Limited (to be renamed Norfolk Mechanical Holdings Pty Limited)
Norfolk Mechanical (Aust) Pty Limited
Haden Engineering Pty Limited
Ductclean Australia Pty Limited
Norfolk Group Holdings Pty Limited
Norfolk Electrical and Mechanical Limited

Norfolk Fire & Property Services division:
Norfolk Facility Management Holdings (NZ) Limited (to be renamed Norfolk Facility Management Holdings Pty Limited)
Norfolk Resolve (Aust) Pty Limited
Resolve FM Pty Limited
Egan Bros Building Services Pty Limited
Resolve Engineering Pty Limited
RelCorp Management Services Pty Limited
Norfolk Building Products Holdings Limited (to be renamed Norfolk Building Products Holding Pty Limited)
Norfolk Building Products (Aust) Pty Limited
Trafalgar Building Products Pty Limited
Norfolk Building Products Limited

This Privacy Policy was last updated in June 2007.